A break down in communication

We (“SonicIQ”:http://www.soniciq.com) have just completed our second office move in 5 months. Hopefully this one will be slightly more long term.
We had to get the BT man out today as our new phone line hasn’t been working for the past two days (and subsequently our internet connection). The poor guy was scratching his head as to what the problem could be…
BT sold us a “Feature Line” however what they neglected to tell us was that one of the “features” was that you have to dial 9 to get an outside line. It turns out that this was the problem all along!! As for the internet connection the router was set to PPPoE instead of PPPoA, this would have worked from the beginning also.
It’s ironic, the lack of communication a national communications company has… they failed to mention it in the correspondence and it was not mentioned during any of the sales calls.

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